SightCall Remote Visual Support

Spec sheet

What it does

SightCall Remote Visual Support connects customers, technicians and experts through live video, AR and real-time collaboration for remote troubleshooting.Read 15 Oct 2026 · sightcall.com

Integrations

Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices.Read 15 Oct 2026 · support.sightcall.com

Compliance

SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance.Read 15 Oct 2026 · sightcall.com

Headquarters

Redwood City, California, United StatesRead 23 Sep 2026 · sightcall.com

Founded

2008Read 23 Sep 2026 · sightcall.com

API and SDKs

SightCall publishes REST API documentation in its Admin Portal, Android and iOS SDK references, and a JavaScript Front Library; some SDK material is restricted to tenant administrators.Read 15 Oct 2026 · support.sightcall.com

AR guidance

Users can draw annotations, point at components, measure objects, control a flashlight and edit images during sessions.Read 15 Oct 2026 · sightcall.com

Company facts

LinkedIn lists SightCall as privately held, founded in 2008, headquartered in San Francisco and employing 51–200 people.Read 15 Oct 2026 · linkedin.com

Documentation

SightCall can create structured reports with transcriptions, notes, PDFs, timestamps, face blurring, downloads and media uploads.Read 15 Oct 2026 · sightcall.com

Documentation and support

The help center provides integration guides, troubleshooting articles, documentation, videos, webinars, live online training and in-person training; pricing lists 24/5 business support.Read 15 Oct 2026 · support.sightcall.com

Funding record

Crunchbase lists four SightCall investors, including Bpifrance and Level Equity Management, and identifies a Series B as the last funding round.Read 15 Oct 2026 · crunchbase.com

GetApp support and deployment

GetApp lists web, Android and iPhone/iPad deployment, with knowledge-base and email/help-desk support.Read 15 Oct 2026 · getapp.com

Google Play complaint

Google Play reviews include reports of invalid login codes and registration emails not arriving.Read 15 Oct 2026 · play.google.com

Legal entity

The Google Play listing identifies the developer as Sightcall, Inc. and gives a Redwood City, California address.Read 15 Oct 2026 · play.google.com

Limit: app adoption

A Capterra reviewer said customers were confused by downloading the app, so the company switched to sending browser links.Read 15 Oct 2026 · capterra.com

Limit: connectivity dependence

G2’s review synthesis says performance can suffer when internet connections are unstable.Read 15 Oct 2026 · g2.com

Limit: feature gaps

Capterra reviews mention limited product evolution, missing ticket-history storage, weak text reading and a desire to send files or snapshots through chat.Read 15 Oct 2026 · capterra.com

Limit: pricing

G2 displays a five-dollar-sign perceived-cost indicator, and reviewer text says the price can be high for small businesses.Read 15 Oct 2026 · g2.com

Limit: screen freezes

A verified G2 reviewer reported that the screen sometimes gets stuck.Read 15 Oct 2026 · g2.com

Limit: session reconnection

A Capterra reviewer said a disconnected call could not be restarted locally and previous sessions could not be resumed after opening a new one.Read 15 Oct 2026 · capterra.com

Limit: storage configuration

A Capterra reviewer reported needing substantial Azure configuration for long-term media storage and not getting it working correctly.Read 15 Oct 2026 · capterra.com

Live collaboration

The platform provides secure HD one-way or two-way video, screen sharing, chat, multiparty sessions and remote camera controls.Read 15 Oct 2026 · sightcall.com

No-app access

Guests can join from a mobile browser without downloading an application.Read 15 Oct 2026 · sightcall.com

Notable news: Expert App

On October 1, 2026, SightCall announced the Expert App plus general availability of Xpert Knowledge APIs and MCP interfaces.Read 15 Oct 2026 · sightcall.com

Notable news: Xpert Knowledge

SightCall announced Xpert Knowledge on June 12, 2025 as an AI feature that turns service-call audio, video, photos and conversations into multimedia tutorials.Read 15 Oct 2026 · prnewswire.com

Open-source licensing

SightCall is a proprietary service that incorporates separately licensed libraries including LGPL 2.1/3, GPLv3 exception, Zlib, public-domain and other listed components.Read 15 Oct 2026 · sightcall.com

Praise: troubleshooting value

Capterra reviewers say seeing the customer’s equipment directly makes diagnosing technical problems easier and saves time.Read 15 Oct 2026 · capterra.com

Praise: video and ease of use

G2’s review synthesis says users repeatedly praise high-quality video, ease of use and smooth real-time communication.Read 15 Oct 2026 · g2.com

Rating on Apple App Store

Not enough ratings or reviews to display an overviewRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.1 out of 5 from 8 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 21 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.1 out of 5 from 8 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

3.6 out of 5 from 91 reviewsRead 15 Oct 2026 · play.google.com

SDK requirements

The API/SDK page lists Android 7.0 or later (API 24+) and iOS 14 or later for its mobile SDKs.Read 15 Oct 2026 · support.sightcall.com

Security controls

SightCall states that it encrypts video and data transmission, securely stores session artifacts, supports role-based access and SAML/OIDC SSO, configurable recording and audit traceability.Read 15 Oct 2026 · sightcall.com

System requirements

The Apple listing requires iOS or iPadOS 14.0 or later; the Google Play listing distributes the Android app.Read 15 Oct 2026 · apps.apple.com

Visual capture

Sessions can freeze video, capture HD photos, upload media, scan barcodes and QR codes, extract text with OCR and record geolocation.Read 15 Oct 2026 · sightcall.com

Plans and prices

Every SightCall Remote Visual Support plan and price →

Where Specifiction places it

• Video Customer Support Software#6 of 268.4