Blitzz Visual Remote Assistance vs SightCall Remote Visual Support
Blitzz Visual Remote Assistance
blitzz.coSightCall Remote Visual Support
sightcall.comSide by side
| Figure | Blitzz Visual Remote Assistance | SightCall Remote Visual Support |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 8.4 (#6) |
| Company facts | LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees. | LinkedIn lists SightCall as privately held, founded in 2008, headquartered in San Francisco and employing 51–200 people. |
| Documentation | The help center contains dedicated sections for video sessions, integrations, API/embed work, troubleshooting and feature guides. | SightCall can create structured reports with transcriptions, notes, PDFs, timestamps, face blurring, downloads and media uploads. |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. |
| Limit: connectivity dependence | GetApp reviewers report that poor mobile or Wi-Fi service makes virtual inspections difficult. | G2’s review synthesis says performance can suffer when internet connections are unstable. |
| Limit: feature gaps | Reviewers mention missing or limited capabilities such as full-session recording, payment collection, longer bookmark text and additional augmented-reality functions. | Capterra reviews mention limited product evolution, missing ticket-history storage, weak text reading and a desire to send files or snapshots through chat. |
| Rating on Apple App Store | 5.0 out of 5 from 3 ratings | Not enough ratings or reviews to display an overview |
| Rating on G2 | 4.9 out of 5.0 from 6 reviews | 4.6 out of 5 from 21 reviews |
| Rating on GetApp | 4.7 out of 5 from 20 reviews | 4.1 out of 5 from 8 reviews |
| System requirements | Recommended browsers are Chrome 100+ on PC/Mac, Safari 13+ on iOS and Chrome 109+ on Android; minimum iOS is 15 and minimum Android is API 24. | The Apple listing requires iOS or iPadOS 14.0 or later; the Google Play listing distributes the Android app. |
| What it does | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. | SightCall Remote Visual Support connects customers, technicians and experts through live video, AR and real-time collaboration for remote troubleshooting. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
SightCall Remote Visual Support
- SightCall InsightsPriced on request
- SightCall Remote Visual SupportPriced on request
- SightCall Xpert KnowledgePriced on request
- SightCall Xpert Knowledge StandalonePriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
SightCall Remote Visual Support
SightCall Remote Visual Support has no write-up on Specifiction yet; its figures are above.