Median vs SightCall Remote Visual Support
Median
hellomedian.comSightCall Remote Visual Support
sightcall.comSide by side
| Figure | Median | SightCall Remote Visual Support |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Video Customer Support Software | 8.9 (#3) | 8.4 (#6) |
| Company facts | LinkedIn lists Median as privately held, founded in 2017, headquartered in Dallas, Texas, with 2–10 employees. | LinkedIn lists SightCall as privately held, founded in 2008, headquartered in San Francisco and employing 51–200 people. |
| Compliance | Median's FAQ says the service is CCPA and GDPR compliant. | SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance. |
| Headquarters | Wylie, Texas, United States | Redwood City, California, United States |
| Integrations | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. | Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. |
| Rating on Capterra | 1.0 out of 5 from 1 review | 4.1 out of 5 from 8 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.6 out of 5 from 21 reviews |
| Rating on GetApp | 1.0 out of 5 from 1 review | 4.1 out of 5 from 8 reviews |
| System requirements | Installation requires adding Median's asynchronous JavaScript snippet to the web pages where co-browsing should work. | The Apple listing requires iOS or iPadOS 14.0 or later; the Google Play listing distributes the Android app. |
| What it does | Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation. | SightCall Remote Visual Support connects customers, technicians and experts through live video, AR and real-time collaboration for remote troubleshooting. |
Plans
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
SightCall Remote Visual Support
- SightCall InsightsPriced on request
- SightCall Remote Visual SupportPriced on request
- SightCall Xpert KnowledgePriced on request
- SightCall Xpert Knowledge StandalonePriced on request
In their own words
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.
SightCall Remote Visual Support
SightCall Remote Visual Support has no write-up on Specifiction yet; its figures are above.