Blitzz Visual Remote Assistance vs LiveCall
Blitzz Visual Remote Assistance
blitzz.co
LiveCall
livecall.jpSide by side
| Figure | Blitzz Visual Remote Assistance | LiveCall |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 8.8 (#4) |
| Company identity | The Google Play listing identifies the developer as Blitzz, Inc. | LiveCall is operated by Spinshell, Inc. (スピンシェル株式会社), founded in February 2006 and headquartered in Tokyo. |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded. |
| Rating on GetApp | 4.7 out of 5 from 20 reviews | 4.9 out of 5 from 7 reviews |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service. |
| Security certifications | The security pages state SOC 2 certification, GDPR/LGPD compliance, HIPAA-ready architecture, audit trails and SAML single sign-on. | The service states that its cloud environment aligns with ISO/IEC 27001 and ISO/IEC 27017 and references PCI DSS, HIPAA and FISC-compatible infrastructure. |
| Security encryption | Blitzz states that web traffic uses TLS, video and audio use AES-128 point-to-point encryption, and stored data uses 256-bit AES encryption. | The vendor says all communications are encrypted with SSL/TLS and that it performs vulnerability scans, monitoring and incident response. |
| What it does | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. | LiveCall is a browser-based online customer-service platform for video, audio and text communication between businesses and customers. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
LiveCall
- FreeFree
- EnterprisePriced on request
- ProPriced on request
- StandardPriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
LiveCall
LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.