Cobrowse.io vs SupportScreen
Cobrowse.io
cobrowse.ioSupportScreen
supportscreen.comSide by side
| Figure | Cobrowse.io | SupportScreen |
|---|---|---|
| Price from | $3/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 7.1 (#22) |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
SupportScreen
SupportScreen has no write-up on Specifiction yet; its figures are above.