Median vs SupportScreen
Median
hellomedian.comSupportScreen
supportscreen.comSide by side
| Figure | Median | SupportScreen |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 0 |
| Spec score · Video Customer Support Software | 8.9 (#3) | 7.1 (#22) |
| Guidance tools | Agents can show their cursor, highlight areas, draw on the page, and request full control to type and click after customer approval. | Agents can show annotations and create commands for customers to copy and paste, even without remote control. |
| Headquarters | Wylie, Texas, United States | CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. |
| Product | Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors. | SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. |
Plans
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
In their own words
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.
SupportScreen
SupportScreen has no write-up on Specifiction yet; its figures are above.