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SPECIFICTION
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Visual Assistance

visual-assistance.com

From 66.67 NZD/mo Free trial WebWindowsmacOSiOSAndroid
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Spec score 7.9 #6 of 14 in Remote Video Support Software

What it is

Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers. A company user starts a session from a Windows or macOS computer and can invite a customer by entering a mobile number; the customer receives an SMS with a unique session link and joins from a smartphone browser without installing an app. Sessions support live camera streaming, messaging, screen capture, and annotation. Company users need Chrome 72 or later or Edge 79 or later; customers can use Safari 12 or later, Chrome 72 or later, or Edge 79 or later. Customers can use only the rear camera during a session. Video, audio, and messages are encrypted in transit. The service says it does not store session video, audio, pictures, or messages, though SMS history and company phone book contacts remain accessible. The monthly Business Plan costs 75 NZD a month; annual billing costs 800 NZD a year, approximately NZD 67 per month. A 10-day trial is available.

Spec sheet

Purpose
Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers.Read 7 Oct 2026 · visual-assistance.com
Intended users
The FAQ identifies businesses needing real-time visual communication for technical support, remote inspection or customer guidance as its intended users.Read 7 Oct 2026 · visual-assistance.com
Security
Video, audio and messages are encrypted in transit using industry-standard protocols.Read 7 Oct 2026 · visual-assistance.com
Support
Support is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding public holidays, and aims to respond within one business day.Read 7 Oct 2026 · visual-assistance.com
Headquarters
Auckland, New ZealandRead 28 Sep 2026 · visual-assistance.com
Browser requirements
The FAQ lists Chrome 72+ or Edge 79+ for company users, and Safari 12+, Chrome 72+ or Edge 79+ for clients.Read 7 Oct 2026 · visual-assistance.com
Camera limit
Clients can only use the rear camera during a session, according to the FAQ.Read 7 Oct 2026 · visual-assistance.com
Enterprise deployment
The Enterprise Plan is described as a project-based solution deployable within the customer’s own infrastructure, with session tracking and advanced customization.Read 7 Oct 2026 · visual-assistance.com
Live support
Sessions support live camera streaming, messaging, screen capture and annotation.Read 7 Oct 2026 · visual-assistance.com
No client installation
Clients join from a smartphone browser without downloading an app.Read 7 Oct 2026 · visual-assistance.com
Payments
The privacy policy says payment details are processed exclusively by Stripe and Visual Assistance does not store payment card details.Read 7 Oct 2026 · visual-assistance.com
Session data
The service says it does not store call sessions, including video, audio, pictures or messages; SMS history and company phone book contacts remain accessible.Read 7 Oct 2026 · visual-assistance.com
Session invitations
Company users can enter a client’s mobile number to send an SMS containing a unique session link.Read 7 Oct 2026 · visual-assistance.com
Supported devices
Company users can initiate sessions from Windows or macOS computers, while clients can join from iOS or Android smartphones.Read 7 Oct 2026 · visual-assistance.com

Plans and prices

Business Plan (monthly billing) 75 NZD a month monthly billing Not stated Read 7 Oct 2026 · visual-assistance.com
Business Plan (annual billing) 800 NZD a year annual billing; approx. NZD 67 / month Not stated Read 7 Oct 2026 · visual-assistance.com
Enterprise Plan Priced on request Project-based solution; contact sales for more information Session recording · SMS customization · on-premise deployment · advanced customization Read 7 Oct 2026 · visual-assistance.com

Every Visual Assistance plan and price →

Strong points and limits

Strong points

  • Customers join from a browser without an app.
  • Sessions combine live video, messaging, capture, and annotation.
  • Video, audio, and messages are encrypted in transit.
  • Enterprise deployment can run in customer infrastructure.

Limits

  • Customers can use only the rear camera.
  • No free plan is listed.
  • Business Plan starts at 75 NZD a month.

Who it suits

Visual Assistance suits businesses needing real-time visual support for technical help, remote inspection, or customer guidance. It is designed for company users on Windows or macOS and customers joining by iOS or Android smartphone browser.

Verdict

Visual Assistance lets businesses invite customers into browser-based visual support sessions without requiring an installation. Check browser requirements, the rear-camera limit, and the plan terms for the intended deployment.

Where Specifiction places it

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