Blitzz Visual Remote Assistance vs Visual Assistance

Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.

Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers. A company user starts a session from a Windows or macOS computer and can invite a customer by entering a mobile number; the customer receives an SMS with a unique session link and joins from a smartphone browser without installing an app. Sessions support live camera streaming, messaging, screen capture, and annotation. Company users need Chrome 72 or later or Edge 79 or later; customers can use Safari 12 or later, Chrome 72 or later, or Edge 79 or later. Customers can use only the rear camera during a session. Video, audio, and messages are encrypted in transit. The service says it does not store session video, audio, pictures, or messages, though SMS history and company phone book contacts remain accessible. The monthly Business Plan costs 75 NZD a month; annual billing costs 800 NZD a year, approximately NZD 67 per month. A 10-day trial is available.