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SPECIFICTION
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XMReality Remote Guidance

xmreality.com

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Spec score 7.8 #8 of 26 in Extended Reality Software

What it is

XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.

Spec sheet

Purpose
XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support.Read 2 Oct 2026 · xmreality.com
Intended users
The maker describes use cases including technical helpdesk support, inspections and audits, and remote training.Read 2 Oct 2026 · xmreality.com
Integrations
Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations.Read 2 Oct 2026 · xmreality.com
Security
XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest.Read 2 Oct 2026 · xmreality.com
Support
The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise.Read 2 Oct 2026 · xmreality.com
Headquarters
Linköping, SwedenRead 28 Sep 2026 · xmreality.com
Founded
2007Read 28 Sep 2026 · xmreality.com
APIs
REST APIs, webhooks and embeddable UI components are available for custom integrations, and APIs are available to Enterprise customers.Read 2 Oct 2026 · xmreality.com
Data storage
Call content can be stored in XMReality’s managed cloud, locally on the device, or through Microsoft OneDrive; the core service infrastructure is hosted on AWS in Ireland.Read 2 Oct 2026 · xmreality.com
Documentation
The product can capture snapshots, video recordings, notes and step-by-step instructions, and generate PDF reports.Read 2 Oct 2026 · xmreality.com
Group calls
Calls can include up to 20 participants depending on the plan; Enterprise supports up to 20 participants.Read 2 Oct 2026 · xmreality.com
Guest access
People receiving support can join from a link in their mobile browser without an account or software download.Read 2 Oct 2026 · xmreality.com
Hands Overlay
The Hands Overlay feature uses augmented reality to let an expert give real-time instructions with their own hands.Read 2 Oct 2026 · xmreality.com
Low bandwidth
The software automatically adjusts video quality when bandwidth drops and offers a high-quality pause image for continued guidance.Read 2 Oct 2026 · xmreality.com

Plans and prices

Basic $35 a month $35 per user per month with yearly billing; $42 with monthly billing Up to 5 users · unlimited calls · unlimited features not implied Read 2 Oct 2026 · xmreality.com
Professional $68 a month $68 per user per month with yearly billing; $78 with monthly billing Up to 20 users · 10 Gb storage per user included · 2,000 AI credits per user per month Read 2 Oct 2026 · xmreality.com
Enterprise Priced on request Custom quote; invoiced annually Unlimited users · flexible AI credit allocation · dedicated support Read 2 Oct 2026 · xmreality.com

Every XMReality Remote Guidance plan and price →

Strong points and limits

Strong points

  • Hands Overlay enables real-time visual instructions.
  • Guests join by mobile browser link without an account.
  • Call content can be stored locally or in OneDrive.
  • Video quality adjusts when bandwidth drops.
  • Basic includes unlimited calls.

Limits

  • There is no free plan.
  • Basic is limited to five users.
  • Basic costs $35 per user monthly with annual billing.
  • APIs are available to Enterprise customers.

Who it suits

XMReality suits teams handling technical helpdesk support, inspections, audits or remote training. It may also suit organizations that need remote participants to join without installing software.

Verdict

XMReality combines live visual guidance with documentation and integrations for remote support workflows. Compare the plan’s user limit and billing term with your team’s needs; a 14-day trial is listed.

Where Specifiction places it

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