CobrowseApp

Spec sheet

Purpose

CobrowseApp is presented as co-browsing software for customer support and customer success teams.Read 9 Oct 2026 · cobrowseapp.com

Intended users

The product is presented for customer support, customer success, onboarding, and training teams.Read 4 Oct 2026 · cobrowseapp.com

Trial

The site advertises a free trial with no credit card required but does not state its duration.Read 9 Oct 2026 · cobrowseapp.com

Integrations

The site lists Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment.Read 9 Oct 2026 · cobrowseapp.com

Company

The homepage footer identifies Captiwate Inc. as the company behind CobrowseApp.Read 4 Oct 2026 · cobrowseapp.com

Browser access

The site says it works in any browser and requires no customer download.Read 9 Oct 2026 · cobrowseapp.com

Chat and video

The product offers live text chat and one-click escalation to a video call without the customer leaving the website.Read 9 Oct 2026 · cobrowseapp.com

Customer approval

A user must approve a co-browse request with one click before the agent can guide them.Read 4 Oct 2026 · cobrowseapp.com

Demo

The site offers a 15-minute demo using the prospective customer's own site.Read 9 Oct 2026 · cobrowseapp.com

Guidance tools

Agents can use a focus pointer, circle, underline, and annotate elements on a user's screen.Read 9 Oct 2026 · cobrowseapp.com

Live visibility

Its dashboard shows active user sessions in real time and can filter them by page, company, user type, or behavior.Read 9 Oct 2026 · cobrowseapp.com

Pricing

The site says every plan includes unlimited co-browsing sessions, drawing tools, and screen control, and directs visitors to request pricing.Read 4 Oct 2026 · cobrowseapp.com

Screen control

Agents can request screen control, and the user approves the request with one click.Read 9 Oct 2026 · cobrowseapp.com

Screen guidance

Agents can request screen control, navigate pages, and use a focus pointer to draw, circle, underline, or annotate.Read 4 Oct 2026 · cobrowseapp.com

Security and privacy

The homepage displays SOC 2, ISO 27001, GDPR, and CCPA labels.Read 9 Oct 2026 · cobrowseapp.com

Security claims

The homepage displays SOC 2, ISO 27001, GDPR, and CCPA; it does not provide details about these claims there.Read 4 Oct 2026 · cobrowseapp.com

Session limits

The site says every plan includes unlimited co-browsing sessions, drawing tools, and screen control.Read 9 Oct 2026 · cobrowseapp.com

Session monitoring

The dashboard shows active user sessions in real time and can filter them by page, company, user type, or behavior.Read 4 Oct 2026 · cobrowseapp.com

Setup

The site says setup requires adding a single JavaScript snippet, with no SDKs or server-side changes.Read 9 Oct 2026 · cobrowseapp.com

Support audience

The site describes the product for customer support and customer success teams, including onboarding and training use cases.Read 9 Oct 2026 · cobrowseapp.com

Where Specifiction places it

• Video Customer Support Software#17 of 267.7