CobrowseApp vs Median
CobrowseApp
cobrowseapp.com
Median
hellomedian.comSide by side
| Figure | CobrowseApp | Median |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 9 |
| Spec score · Video Customer Support Software | 7.7 (#17) | 8.9 (#3) |
| Guidance tools | Agents can use a focus pointer, circle, underline, and annotate elements on a user's screen. | Agents can show their cursor, highlight areas, draw on the page, and request full control to type and click after customer approval. |
| Integrations | The site lists Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Screen guidance | Agents can request screen control, navigate pages, and use a focus pointer to draw, circle, underline, or annotate. | Agents can place a cursor on the visitor's page, highlight areas, draw annotations, and request customer-approved control. |
| Support audience | The site describes the product for customer support and customer success teams, including onboarding and training use cases. | The product is positioned for live customer support teams, software onboarding and support teams, and call centers. |
Plans
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
In their own words
CobrowseApp
CobrowseApp has no write-up on Specifiction yet; its figures are above.
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.