TechSee VIA Platform

Spec sheet

Purpose

TechSee VIA is a unified visual platform that uses visual data to automate customer service processes.Read 8 Oct 2026 · techsee.com

Integrations

It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs.Read 8 Oct 2026 · techsee.com

Security

The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly.Read 8 Oct 2026 · techsee.com

Privacy

The page says customers must approve each visual session, may pause or end it, and that the platform complies with GDPR.Read 8 Oct 2026 · techsee.com

Company

The company page identifies Eitan Cohen and Amir Yoffe as TechSee co-founders.Read 8 Oct 2026 · techsee.com

Browser access

Customers can join visual sessions through browser-based technology without downloading an app.Read 8 Oct 2026 · techsee.com

Connectivity

The platform adapts to connection speed to maintain live streaming during poor connectivity and offers optional zero-rating of traffic.Read 8 Oct 2026 · techsee.com

Customer history

The platform records customers’ visual session history to provide context for each contact and support internal collaboration.Read 8 Oct 2026 · techsee.com

Intended customers

TechSee describes its customers as enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities.Read 8 Oct 2026 · techsee.com

Mobile SDK

A mobile SDK supports screen sharing embedded in enterprise channels and native apps, including full-screen or app-screen sharing.Read 8 Oct 2026 · techsee.com

Pricing availability

TechSee says its pricing and packages are tailored to each team and provided after submitting a quote request.Read 8 Oct 2026 · techsee.com

Scalability

TechSee says the platform supports large departments and tens of thousands of representatives across geographic locations.Read 8 Oct 2026 · techsee.com

Visual automation

Computer Vision AI provides real-time decision support for agents and self-service for customers.Read 8 Oct 2026 · techsee.com

Visual knowledge base

It creates a shared library of issues and predefined resolutions across departments.Read 8 Oct 2026 · techsee.com

Plans and prices

Every TechSee VIA Platform plan and price →

Where Specifiction places it

• Remote Visual Support Software#6 of 147.2
• Video Customer Support Software#23 of 267.1