AR Genie Remote Assist

Spec sheet

What it does

Remote Assist streams a customer’s iOS or Android camera live to a desktop web portal so an expert can support them without going on site.Read 14 Nov 2026 · argenie.ai

Support

The contact page lists technical support at [email protected] and sales at [email protected].Read 14 Nov 2026 · argenie.ai

Headquarters

San Jose, California, USARead 19 Oct 2026 · argenie.ai

AR annotations

Experts annotate a live camera feed, or annotate a snapshot when the device does not support AR.Read 14 Nov 2026 · argenie.ai

Encryption and deployment

AR Genie states end-to-end encryption and on-premises deployment on local servers managed by the organization’s IT team.Read 14 Nov 2026 · argenie.ai

Guest access

Guests can join from a web browser without installing software and can annotate the live AR feed.Read 14 Nov 2026 · argenie.ai

Hands-free cameras

Wireless and external USB cameras can be used with a smartphone or mounted on a helmet, headband, or glasses.Read 14 Nov 2026 · argenie.ai

Inspection mode

Experts can fill an inspection checklist beside the live video and capture screenshots during the session.Read 14 Nov 2026 · argenie.ai

Recording and chat

Live sessions can be recorded, and users can chat and share files, documents, images, or videos from the gallery.Read 14 Nov 2026 · argenie.ai

SDK integration

The product includes an SDK so it can be integrated into existing systems or applications.Read 14 Nov 2026 · argenie.ai

Session size

A multi-user session allows up to three participants at once, and that limit can be increased for an enterprise.Read 14 Nov 2026 · argenie.ai

Sharing in a session

Multi-party sessions include video conferencing plus sharing of the screen, images, videos, documents, or 3D objects.Read 14 Nov 2026 · argenie.ai

Sign-in

The Remote Assist web portal accepts email and password or Google and Microsoft single sign-on.Read 14 Nov 2026 · docs.argenie.ai

Starting a session

A session is started by sharing a web link or code by SMS or email.Read 14 Nov 2026 · argenie.ai

Supported devices

It supports iOS and Android smartphones and tablets, and AR glasses including Vuzix, RealWear, Magic Leap 2, and HoloLens 2.Read 14 Nov 2026 · argenie.ai

Who it is for

Documentation says field technicians use it, and that it is widely used in aerospace, manufacturing, and utilities.Read 14 Nov 2026 · docs.argenie.ai

Where Specifiction places it

• Remote Visual Support Software#8 of 146.2