AR Genie Remote Assist vs Blitzz Visual Remote Assistance
AR Genie Remote Assist
argenie.ai
Blitzz Visual Remote Assistance
blitzz.coSide by side
| Figure | AR Genie Remote Assist | Blitzz Visual Remote Assistance |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 9 |
| Spec score · Remote Visual Support Software | 6.2 (#8) | 9.2 (#1) |
| Support | The contact page lists technical support at [email protected] and sales at [email protected]. | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. |
| What it does | Remote Assist streams a customer’s iOS or Android camera live to a desktop web portal so an expert can support them without going on site. | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
In their own words
AR Genie Remote Assist
AR Genie Remote Assist has no write-up on Specifiction yet; its figures are above.
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.