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Univerx Co-browsing

univerx.ai

WebiOSAndroidAPISelf-hosted
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Spec score 7.8 #14 of 26 in Video Customer Support Software

Spec sheet

What it does
Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams.Read 20 Oct 2026 · univerx.ai
Intended users
Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution.Read 8 Oct 2026 · univerx.ai
Integrations
The pricing page includes integrations with an existing technology stack in every plan.Read 20 Oct 2026 · univerx.ai
Security
The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards.Read 8 Oct 2026 · univerx.ai
Support
Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours.Read 8 Oct 2026 · univerx.ai
Annotations
Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate.Read 8 Oct 2026 · univerx.ai
Automation
The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences.Read 8 Oct 2026 · univerx.ai
Availability limit
The terms reserve the right to withdraw or amend the service and disclaim liability for outages or unavailability.Read 20 Oct 2026 · univerx.ai
Browser access
Co-browsing works in browsers without downloads, plugins or setup.Read 20 Oct 2026 · univerx.ai
Bug-bounty limit
Univerx says it does not currently pay monetary rewards for vulnerability reports.Read 20 Oct 2026 · univerx.ai
Claimed results
The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets.Read 8 Oct 2026 · univerx.ai
Co-browsing
Agents can see a customer's screen in real time and guide workflows visually.Read 20 Oct 2026 · univerx.ai
Compliance claim
The product page claims GDPR and SOC 2 compliance.Read 20 Oct 2026 · univerx.ai
Live chat
The video product lists live chat as a built-in capability.Read 20 Oct 2026 · univerx.ai
Live co-browsing
Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing.Read 8 Oct 2026 · univerx.ai
Multi-party calls
The video feature supports multiple participants for collaboration and training.Read 20 Oct 2026 · univerx.ai
Page annotations
The co-browsing feature supports real-time page annotations to show users where to click or type.Read 20 Oct 2026 · univerx.ai
Privacy data collected
The privacy policy lists device information, usage data, session recordings and co-browsing data among automatically collected data.Read 20 Oct 2026 · univerx.ai
Public API
The SDK documents https://api.univerx.ai as its API base URL and supports a public widget key.Read 20 Oct 2026 · npmjs.com
Queue management
Visitors can join an automatic queue after clicking the widget and optionally completing a pre-call form.Read 20 Oct 2026 · univerx.ai
Routing
The platform routes visitors using priority, wait time, agent availability and language preferences.Read 20 Oct 2026 · univerx.ai
Screen sharing
Video support includes built-in screen sharing in both directions.Read 20 Oct 2026 · univerx.ai
SDK dependencies
Runtime dependencies listed by the package include eventsource-parser and livekit-client.Read 20 Oct 2026 · npmjs.com
SDK distribution
The package ships IIFE and ESM bundles plus TypeScript declarations.Read 20 Oct 2026 · npmjs.com
SDK extensibility
The typed client exposes WidgetClient events and exports cobrowsing, appointments and AppointmentFlow interfaces.Read 20 Oct 2026 · npmjs.com
SDK functions
The npm package describes a widget covering live queues, video handoff, appointment booking and co-browsing.Read 20 Oct 2026 · npmjs.com
SDK installation
Developers can install the package with npm or use a drop-in script tag without a build step.Read 20 Oct 2026 · npmjs.com
SDK license
The package uses the Functional Source License FSL-1.1-Apache-2.0, converting to Apache-2.0 two years after release.Read 20 Oct 2026 · npmjs.com
SDK package
The public npm package is named @univerx/widget-sdk and provides an embeddable Univerx widget.Read 20 Oct 2026 · npmjs.com
SDK repository
The npm page links the public repository github.com/univerx-ai/widget-sdk.Read 20 Oct 2026 · npmjs.com
SDK version
The npm listing shows version 0.1.1 with two published versions and a publication three months before the crawl.Read 20 Oct 2026 · npmjs.com
Security claim
Univerx says video and co-browsing sessions use enterprise-grade encryption and that sessions are not stored unnecessarily.Read 20 Oct 2026 · univerx.ai
Security reporting
The responsible-disclosure policy covers the platform, APIs and related infrastructure, with reports sent to [email protected].Read 20 Oct 2026 · univerx.ai
Self-hosting
The SDK readme permits use, modification and self-hosting under its license, subject to a competing-product restriction.Read 20 Oct 2026 · npmjs.com
Session recording
Video sessions can be recorded for training, compliance and quality assurance.Read 20 Oct 2026 · univerx.ai
SLA tracking
The home page says SLA tracking is used to prevent excessive waiting times.Read 20 Oct 2026 · univerx.ai
Support contact
The support page accepts product, technical, and billing questions through a contact form.Read 8 Oct 2026 · univerx.ai
Third-party processors
The privacy policy names HubSpot, Resend and Brevo as service providers handling specified data-processing tasks.Read 20 Oct 2026 · univerx.ai
Video calling
Browser-based video calls include built-in screen sharing, live chat, session recording, and multi-party calls.Read 8 Oct 2026 · univerx.ai
Video calls
Video calls start with one click in the browser and require no installation.Read 20 Oct 2026 · univerx.ai
Website setup
The company says customers can add its customizable widget to a website with one line of code and adjust it through a dashboard without coding.Read 8 Oct 2026 · univerx.ai
Widget customization
Widget colors, position, text and behavior can be changed from the dashboard without coding.Read 20 Oct 2026 · univerx.ai
Widget embedding
Deployment uses a website widget that can be added with one line of code.Read 20 Oct 2026 · univerx.ai

Plans and prices

Custom Priced on request full platform access · usage-based or seat-based options · no long-term contracts · priority support and custom SLAs Read 20 Oct 2026 · univerx.ai
Custom pricing Priced on request Get a tailored quote; pricing is tailored to team size, usage, and goals. Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs Read 8 Oct 2026 · univerx.ai

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