Median vs Univerx Co-browsing
Median
hellomedian.comUniverx Co-browsing
univerx.aiSide by side
| Figure | Median | Univerx Co-browsing |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 2 |
| Spec score · Video Customer Support Software | 8.9 (#3) | 7.8 (#14) |
| Compliance claim | Median states that its service is CCPA and GDPR compliant. | The product page claims GDPR and SOC 2 compliance. |
| Integrations | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. | The pricing page includes integrations with an existing technology stack in every plan. |
| Support contact | The contact page lists [email protected] and invites visitors to schedule a time with the team. | The support page accepts product, technical, and billing questions through a contact form. |
| What it does | Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.