Cobrowse.io vs Univerx Co-browsing
Cobrowse.io
cobrowse.ioUniverx Co-browsing
univerx.aiSide by side
| Figure | Cobrowse.io | Univerx Co-browsing |
|---|---|---|
| Price from | $3/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 7.8 (#14) |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | The pricing page includes integrations with an existing technology stack in every plan. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. |
| Self-hosting | Enterprise customers can run Cobrowse in AWS, Azure, Google Cloud, on-premises or air-gapped infrastructure. | The SDK readme permits use, modification and self-hosting under its license, subject to a competing-product restriction. |
| Support | The maker offers fully supported, free technical proof-of-concepts for business evaluations. | Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours. |
| What it does | Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.