LiveCall vs Univerx Co-browsing
LiveCall
livecall.jpUniverx Co-browsing
univerx.aiSide by side
| Figure | LiveCall | Univerx Co-browsing |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Video Customer Support Software | 8.8 (#4) | 7.8 (#14) |
| Browser access | Customers can start calls from a browser on a computer or smartphone without downloading an app. | Co-browsing works in browsers without downloads, plugins or setup. |
| Co-browsing | The optional co-browsing feature lets staff remotely operate a customer's web page to guide form completion. | Agents can see a customer's screen in real time and guide workflows visually. |
| Integrations | LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded. | The pricing page includes integrations with an existing technology stack in every plan. |
| Security | The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service. | The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. |
| What it does | LiveCall is a browser-based online customer-service platform for video, audio and text communication between businesses and customers. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
LiveCall
- FreeFree
- EnterprisePriced on request
- ProPriced on request
- StandardPriced on request
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
LiveCall
LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.