Blitzz Visual Remote Assistance vs Univerx Co-browsing
Blitzz Visual Remote Assistance
blitzz.coUniverx Co-browsing
univerx.aiSide by side
| Figure | Blitzz Visual Remote Assistance | Univerx Co-browsing |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 2 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 7.8 (#14) |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | The pricing page includes integrations with an existing technology stack in every plan. |
| Intended users | Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution. |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. |
| Support | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. | Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours. |
| What it does | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.