ViiBE

Spec sheet

Product

ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports.Read 8 Oct 2026 · viibe.co

Intended users

ViiBE describes use by field service teams, customer assistance teams, and technical support experts, including in energy, HVAC, telecommunications, and heavy equipment industries.Read 8 Oct 2026 · viibe.co

Integrations

The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations.Read 8 Oct 2026 · viibe.co

Security

The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility.Read 8 Oct 2026 · viibe.co

Headquarters

Paris, FranceRead 28 Sep 2026 · viibe.co

Company

ViiBE says it was acquired by Praxedo in April 2023; the site publisher is Praxedo, registered in Paris, France.Read 8 Oct 2026 · viibe.co

AI archive

The maker says AI captures key moments of work orders on video so users can identify resolution steps.Read 8 Oct 2026 · viibe.co

Availability

The maker states that 99.9% uptime is guaranteed for all clients.Read 8 Oct 2026 · viibe.co

Call collaboration

Calls support live video, pictures, document sharing, screen sharing, annotations, and projection of the expert’s mouse onto the caller’s interface.Read 8 Oct 2026 · viibe.co

Call features

Calls support live video, photos, document sharing, annotations, mouse projection, and screen sharing.Read 8 Oct 2026 · viibe.co

Company and acquisition

ViiBE’s about page says Praxedo acquired ViiBE in April 2023 and that ViiBE remains available as a standalone product within Praxedo’s product suite.Read 8 Oct 2026 · viibe.co

Custom integration

The Web SDK supports custom integrations with EAM, FSM, CRM, ticketing systems, and websites, and provides API access.Read 8 Oct 2026 · viibe.co

Expert routing

Teams can tag experts by expertise and route requests to a group, connecting the caller to the first expert who accepts.Read 8 Oct 2026 · viibe.co

Knowledge archive

ViiBE stores calls and reports in issue-specific tickets or work orders and supports real-time tagging and AI summaries of key video moments.Read 8 Oct 2026 · viibe.co

No-download access

A customer can join a ViiBE call by clicking a link sent by SMS or email, without downloading an app.Read 8 Oct 2026 · viibe.co

Pricing and access

The pages opened direct visitors to request a demo or speak with an expert; no public plan prices or trial terms were stated on those pages.Read 8 Oct 2026 · viibe.co

Publisher and headquarters

The legal notice identifies Praxedo as the site publisher and gives its registered office as 28 Rue de Mogador, 75009 Paris, France.Read 8 Oct 2026 · viibe.co

Sales and support

The maker invites prospective customers to contact its team or request a full product demo; it does not publish a self-serve price on the pages reviewed.Read 8 Oct 2026 · viibe.co

Supported devices

ViiBE says it can be accessed through a smartphone, tablet, or computer.Read 8 Oct 2026 · viibe.co

Who it is for

The site describes the product for industrial technical support, after-sales service, and operational and field teams.Read 8 Oct 2026 · viibe.co

Work order knowledge

ViiBE stores call and report data in problem-specific tickets and work orders, where users can tag and search archived information.Read 8 Oct 2026 · viibe.co

Where Specifiction places it

• Video Customer Support Software#24 of 267.0