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SPECIFICTION
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Grypp Universal CoBrowse

grypp.io

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Visit grypp.io
Spec score 7.8 #13 of 26 in Video Customer Support Software

What it is

Grypp Universal CoBrowse lets contact-center agents guide customers through webpages, forms, checkouts, portals, and account areas in real time. Customers join in a browser without downloading software or installing an app, using desktop, tablet, or mobile devices. Agents see the shared browser journey without access to the customer’s full desktop, private tabs, or other applications. Listed capabilities include scriptless cobrowsing, visual annotation, session save and resume, conversion tracking, page recordings, role-based access, and real-time authentication. Grypp says sessions are encrypted, sensitive fields are masked, and customer permission and authentication controls are used. It states that Universal CoBrowse is PCI DSS and HIPAA compliant; the company also reports ISO 27001 certification, a SOC 2 Type II audit, and CSA STAR registry listing. A public API embeds cobrowsing into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Pricing is provided on request based on features and requirements.

Spec sheet

Purpose
Universal CoBrowse lets agents guide customers through webpages, forms, checkouts, account areas, and portals in real time.Read 9 Oct 2026 · grypp.io
Intended users
Grypp describes Universal CoBrowse as built for contact center support teams helping customers complete online tasks.Read 8 Oct 2026 · grypp.io
Integrations
The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack.Read 8 Oct 2026 · grypp.io
Compliance
Grypp states that Universal CoBrowse is PCI DSS and HIPAA compliant.Read 8 Oct 2026 · grypp.io
Support
The Get Started page offers a tailored recommendation, personalized demo, and ROI estimate after speaking with Grypp’s team.Read 9 Oct 2026 · grypp.io
Headquarters
Northampton, United KingdomRead 28 Sep 2026 · grypp.io
Founded
2017Read 28 Sep 2026 · grypp.io
API and integrations
Grypp says its public API can embed cobrowsing into existing workflows and that it can be used standalone or connected to a support stack.Read 9 Oct 2026 · grypp.io
Company history
Grypp says it was founded in 2017.Read 8 Oct 2026 · grypp.io
Cross-device
The page says customers can join on desktop, tablet, or mobile.Read 9 Oct 2026 · grypp.io
Device support
The product supports customer sessions on desktop, tablet, and mobile devices.Read 8 Oct 2026 · grypp.io
Focused access
The agent joins the shared browser journey without seeing the customer’s full desktop, other apps, or private tabs.Read 9 Oct 2026 · grypp.io
Focused sharing
Agents see and guide the shared browser journey without seeing the customer’s full desktop, private tabs, or other apps.Read 8 Oct 2026 · grypp.io
Key features
The product lists scriptless cobrowsing, save and resume, conversion tracking, role-based access, and real-time authentication.Read 9 Oct 2026 · grypp.io
Named integrations
Grypp’s Get Started page names NICE CXone, Zendesk, Talkdesk, and Genesys among its contact-center stack imagery and says it integrates natively with many CCaaS platforms.Read 9 Oct 2026 · grypp.io
No customer install
Customers join through their browser without downloading or installing software.Read 9 Oct 2026 · grypp.io
Other security credentials
Grypp’s about page states it is ISO 27001 certified, completed a SOC 2 Type II audit, and is listed in CSA STAR; it describes its HIPAA posture as aligned with the standards.Read 9 Oct 2026 · grypp.io
Pricing
Grypp says it provides a price based on selected features and the customer’s requirements; the page does not show a numeric price.Read 9 Oct 2026 · grypp.io
Privacy controls
Grypp says sensitive fields can be masked and customer permission is required before a session begins.Read 9 Oct 2026 · grypp.io
Related visual tools
Grypp says cobrowsing can be combined with video, document review, signatures, and payments.Read 9 Oct 2026 · grypp.io
Sales process
Grypp offers a personalized demo and recommendation, and says pricing is based on selected features and customer requirements.Read 8 Oct 2026 · grypp.io
Security claims
The cobrowsing page describes sessions as encrypted and says the product is PCI DSS and HIPAA compliant.Read 9 Oct 2026 · grypp.io
Security program
Grypp says it is ISO 27001 certified, completed a SOC 2 Type II audit, and is listed in the CSA STAR registry.Read 8 Oct 2026 · grypp.io
Session features
Agents can save and resume sessions, track conversions, and review page recordings for post-session insights.Read 8 Oct 2026 · grypp.io
Supported stack
Grypp says it integrates natively with many CCaaS platforms and offers an API for other systems.Read 8 Oct 2026 · grypp.io
Target users
The product page describes Universal CoBrowse as built for contact-center support teams helping customers complete browser-based tasks.Read 9 Oct 2026 · grypp.io
Visual CX tools
Cobrowsing can be combined with Grypp tools for video, document review, signatures, and payments.Read 8 Oct 2026 · grypp.io

Strong points and limits

Strong points

  • Customers join without installing software
  • Works on desktop, tablet, and mobile
  • Agents avoid seeing private tabs and other apps
  • Includes session resume and conversion tracking
  • Offers public API and CCaaS integrations

Limits

  • Pricing is available only on request
  • Requires customer permission and session authentication
  • No full desktop screen sharing

Who it suits

Universal CoBrowse is designed for contact-center support teams helping customers complete browser-based tasks. It suits organizations that need focused browser sharing rather than full desktop access.

Verdict

Universal CoBrowse focuses agent assistance on a customer’s browser journey while limiting visibility into unrelated content. Buyers should request a tailored price and confirm compatibility with their support stack.

Where Specifiction places it

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