Recursive Labs Visual Engagement Platform

recursivelabs.com

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Spec score 8.1 #11 of 26 in Video Customer Support Software

What it is

Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.

Spec sheet

What it does: Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time.Read 5 Oct 2026 · recursivelabs.com
Product: Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time.Read 4 Oct 2026 · recursivelabs.com
Integrations: The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text.Read 4 Oct 2026 · recursivelabs.com
Security: The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement.Read 4 Oct 2026 · recursivelabs.com
Compliance: The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles.Read 4 Oct 2026 · recursivelabs.com
Support: The site offers demos and lists sales phone and email contacts for inquiries.Read 4 Oct 2026 · recursivelabs.com
Headquarters: St. Louis, Missouri, United StatesRead 28 Sep 2026 · recursivelabs.com
Agent initiated sessions: Agents can create a one time link to move a text or voice conversation to video, and customers can join from desktop or mobile without installing software.Read 5 Oct 2026 · recursivelabs.com
AI escalation: AI Assist can escalate a customer from an AI experience to a live voice or video agent, using session or customer data with the routing API.Read 5 Oct 2026 · recursivelabs.com
Architecture: The company describes its platform as cloud native, laterally scalable, API first, and available with dedicated instances.Read 4 Oct 2026 · recursivelabs.com
Cobrowse: ReadOnly Cobrowse lets agents see the customer’s website view, redact sensitive data at the element level, and annotate to help customers navigate.Read 5 Oct 2026 · recursivelabs.com
Cobrowsing: ReadOnly Cobrowse can redact sensitive data at the element level and lets agents annotate and guide customers while the customer controls the clicks.Read 4 Oct 2026 · recursivelabs.com
Enterprise architecture: The company describes its platform as cloud native, laterally scalable and API first, with dedicated instances available.Read 5 Oct 2026 · recursivelabs.com
Live video: Customers can start video calls from digital properties such as websites, kiosks, QR codes or online ads, with calls routed to agents and queued in real time.Read 5 Oct 2026 · recursivelabs.com
Mixed reality: Mixed Reality capabilities let agents point into the video stream, show tools or props, and draw in the stream without an app.Read 4 Oct 2026 · recursivelabs.com
Mobile SDK: Native mobile SDKs for Android and iOS can limit sharing to an app or allow visibility across the device, with controls to shield sensitive panels.Read 4 Oct 2026 · recursivelabs.com
Mobile support: The company says its native Android and iOS SDKs let agents view either an app or the full mobile device, with controls to shield sensitive data.Read 5 Oct 2026 · recursivelabs.com
Pricing availability: The Products page says no plans are available for purchase and directs visitors to contact the company.Read 4 Oct 2026 · recursivelabs.com
Remote assistance: Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link without requiring an app or download.Read 4 Oct 2026 · recursivelabs.com
Scheduling integration: Dedicated video rooms can connect with appointment scheduling tools such as Calendly or Coconut.Read 5 Oct 2026 · recursivelabs.com
Screensharing: WebRTC Share supports sharing browser tabs, applications or full desktops on Windows and Mac.Read 5 Oct 2026 · recursivelabs.com
Security and privacy: Its privacy policy says it uses encryption and tokenization to protect personal data and retains product personal data according to the executed service agreement.Read 5 Oct 2026 · recursivelabs.com
Support and contact: The company lists sales contact by phone at +1 (425) 785-2337 and email at [email protected].Read 5 Oct 2026 · recursivelabs.com
Supported use cases: The company presents its tools for sales, customer service, customer onboarding, field service, product returns and insurance.Read 5 Oct 2026 · recursivelabs.com
Target customers: The company says it built the platform for enterprise needs, including organizations that may need from 2 to 20,000 seats.Read 4 Oct 2026 · recursivelabs.com
Third party integration: The Recursive Labs support integrations page lists Webex Realtime Integration.Read 5 Oct 2026 · support.recursivelabs.com
Video features: Agents can pause a video stream, annotate a frozen frame, and add other parties to a call.Read 4 Oct 2026 · recursivelabs.com

Strong points and limits

Strong points

Video assistance starts from a text link
Cobrowse redacts sensitive data at element level
Mobile SDKs can shield sensitive panels
Desktop sharing supports Windows and Mac
Dedicated instances are available

Limits

Pricing is on request
No plans are available for direct purchase
WebRTC Share lists Windows and Mac support

Who it suits

It is aimed at enterprises using visual assistance for sales, customer service, onboarding, field service, returns or insurance. The company says it serves needs ranging from 2 to 20,000 seats.

Verdict

The platform combines video assistance, cobrowsing, screen sharing and mobile SDKs for customer-facing teams. Buyers need to contact Recursive Labs for pricing and plan details.