LiveCall vs Recursive Labs Visual Engagement Platform
LiveCall
livecall.jp
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | LiveCall | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Video Customer Support Software | 8.8 (#4) | 8.1 (#11) |
| Headquarters | Tokyo, Japan | St. Louis, Missouri, United States |
| Integrations | LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Product | LiveCall is a video calling platform designed for B2C services, with separate user, staff, and administrator roles. | Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time. |
| Security | The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service. | The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement. |
| What it does | LiveCall is a browser-based online customer-service platform for video, audio and text communication between businesses and customers. | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. |
Plans
LiveCall
- FreeFree
- EnterprisePriced on request
- ProPriced on request
- StandardPriced on request
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
LiveCall
LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.