Median vs Recursive Labs Visual Engagement Platform
Median
hellomedian.com
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | Median | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 0 |
| Spec score · Video Customer Support Software | 8.9 (#3) | 8.1 (#11) |
| Compliance | Median's FAQ says the service is CCPA and GDPR compliant. | The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. |
| Headquarters | Wylie, Texas, United States | St. Louis, Missouri, United States |
| Integrations | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Product | Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors. | Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time. |
| What it does | Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation. | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. |
Plans
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.