Cobrowse.io vs Recursive Labs Visual Engagement Platform
Cobrowse.io
cobrowse.io
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | Cobrowse.io | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | $3/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 8.1 (#11) |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | St. Louis, Missouri, United States |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement. |
| Support | The maker offers fully supported, free technical proof-of-concepts for business evaluations. | The site offers demos and lists sales phone and email contacts for inquiries. |
| What it does | Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time. | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.