Glia CoBrowsing
glia.com
What it is
Glia CoBrowsing lets customer service representatives navigate websites and mobile apps alongside visitors, guiding them through complex tasks and forms in real time. Customers can switch among chat, voice and video while keeping the interaction context. Glia presents CoBrowsing as a way to support online conversions, first-call resolution or next-issue avoidance, and customer expectations. Its pre-built integrations cover more than 100 online banking platforms, core systems, CRMs and other systems. A development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data. Glia says its service is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection. Listed compliance statuses include SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1 and CCPA. Glia describes its platform as serving regulated organizations, highlighting banks and credit unions. Pricing is on request; the pricing page lists tiers based on organizational needs but publishes no tier amounts. The CoBrowsing page invites visitors to request a personalized demonstration.
Spec sheet
- What it does
- CoBrowsing lets customer service representatives jointly navigate online properties with visitors and guide them past sticking points.Read 9 Oct 2026 · glia.com
- Integrations
- Glia says it offers pre-built integrations with more than 100 online banking platforms, core systems, CRMs, and other systems.Read 9 Oct 2026 · glia.com
- Security
- Glia says it is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection.Read 9 Oct 2026 · glia.com
- Compliance
- Glia lists SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, and CCPA among its compliance statuses.Read 9 Oct 2026 · glia.com
- Founded
- 2012Read 28 Sep 2026 · glia.com
- Availability
- The CoBrowsing page invites visitors to request a personalized demonstration.Read 9 Oct 2026 · glia.com
- Channel handoffs
- Glia says customers can switch between chat, voice, and video while maintaining context.Read 9 Oct 2026 · glia.com
- Collaboration features
- Glia describes CoBrowsing as a way for agents to guide customers through complex online tasks and forms in real time.Read 9 Oct 2026 · glia.com
- Extensibility
- Glia says its development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data.Read 9 Oct 2026 · glia.com
- Intended customers
- Glia describes its platform as serving organizations in highly regulated industries and highlights banks and credit unions.Read 9 Oct 2026 · glia.com
- Pricing limits
- Glia says pricing tiers depend on organizational needs, supported channels, automation goals, growth stage, and industry needs; it does not publish tier amounts on the pricing page.Read 9 Oct 2026 · glia.com
- Product benefits
- Glia lists increasing online conversions, improving first-call resolution or next-issue avoidance, and exceeding customer expectations as CoBrowsing benefits.Read 9 Oct 2026 · glia.com
- Web and mobile
- Glia says its digital tools support customer interactions on websites and mobile apps.Read 9 Oct 2026 · glia.com
Plans and prices
Priceless Pricing™ Priced on request Fixed price; amount not published. The page lists $0 per minute, $0 per seat, and $0 per token. Unlimited seats · unlimited usage · built-in AI · tiers based on organizational needs Read 9 Oct 2026 · glia.com
Strong points and limits
Strong points
- Guides customers through tasks and forms in real time
- Customers can switch channels while keeping context
- Pre-built integrations cover more than 100 systems
- Lists multiple compliance statuses
Limits
- Pricing is on request
- Tier amounts are not published
Who it suits
It suits customer service teams guiding visitors through online tasks, especially organizations in regulated industries such as banks and credit unions. Teams can request a personalized demonstration and pricing details.
Verdict
Glia CoBrowsing combines agent-guided web and mobile interactions with chat, voice and video handoffs. Organizations considering it will need to request pricing and assess how its integrations and toolkit fit their environment.
Where Specifiction places it
- Customer Service Automation Software#11 of 267.4
- Video Customer Support Software#20 of 267.4
