Blitzz Visual Remote Assistance vs TeamViewer Frontline
Blitzz Visual Remote Assistance
blitzz.coTeamViewer Frontline
teamviewer.comSide by side
| Figure | Blitzz Visual Remote Assistance | TeamViewer Frontline |
|---|---|---|
| Price from | $175/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Remote Visual Support Software | 8.3 (#2) | 8.4 (#1) |
| Integrations | The integrations page lists Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. | Frontline can integrate with backend systems such as PLM, WMS, and ERP, and its Command Center supports Active Directory integration. |
| Intended users | Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | The product page presents Frontline for industrial operations, including logistics, manufacturing, maintenance, training, and remote assistance. |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | TeamViewer's ISO/IEC 27001:2022 certificate states that its information security management system covers the design, development, operation, and support of solutions including Frontline. |
| Support | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. | TeamViewer describes consultation, configuration, integration, deployment, robust operation, and dedicated support for Frontline customers. |
Plans
Blitzz Visual Remote Assistance
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
TeamViewer Frontline
TeamViewer Frontline is an augmented-reality platform that gives industrial workers visual information and procedures for tasks including logistics, assembly, inspection, maintenance, remote assistance, and training. Frontline Pick guides warehouse work such as order picking, inventory, and sequencing with visual cues, audio, and verification. Frontline Make provides step-by-step assembly instructions; Frontline Inspect supplies maintenance steps and checklists; and Frontline Upskill supports training with animated 3D equipment models. With Frontline Assist, remote experts can view a worker’s perspective and add live annotations and instructions. The browser-accessible Command Center manages devices, users, and workflows, monitors task progress, supports remote support, and produces PDF reports. It also handles user roles and access rights and records activity in audit logs. Frontline can connect to PLM, WMS, and ERP systems, with documented SAP and Microsoft Dynamics examples. It runs in the cloud or on premises, and Workplace runs on smart glasses and mobile devices including tablets. Pricing is available on request; prospective customers can request a free 14-day commercial trial of Frontline Assist.