BoardQ vs Genesys Workforce Engagement Management
BoardQ
boardq.ioGenesys Workforce Engagement Management
genesys.comSide by side
| Figure | BoardQ | Genesys Workforce Engagement Management |
|---|---|---|
| Price from | $8.99/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Customer Service Gamification Software | 9.1 (#1) | 8.6 (#4) |
| Integrations | The maker lists HubSpot, Zendesk, and Google Sheets (Beta) as native integrations, and describes webhook connections with Salesforce, Pipedrive, Zapier, and Make. | Genesys says AppFoundry offers more than 600 prebuilt apps and integrations from over 300 marketplace partners. |
| License | BoardQ terms reserve intellectual-property rights to BoardQ or its licensors and prohibit copying, selling or sublicensing the site material. | Genesys Cloud CX is presented as a commercial subscription product, and the reviewed pages do not identify an open-source license. |
| Support | The contact page gives [email protected] and says replies usually arrive within one business day, with priority for paid tiers. | Genesys says support is available 24/7 and describes its uptime commitment as commercially reasonable best efforts, subject to stated exceptions. |
| What it does | BoardQ provides browser-based live leaderboards for sales, support, education, quizzes, sports, games and events. | The workforce management tools manage agents, forecasts and schedules while monitoring contact center performance and agent adherence in real time. |
Plans
Genesys Workforce Engagement Management
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28 a year
- Genesys Cloud 1 + Workforce Engagement Management add-on£42 a year
- Genesys Cloud CX 3$155 a year
In their own words
BoardQ
BoardQ creates live leaderboards and scoreboards for teams, events, games, classrooms, and competitions. Score changes are sent to connected screens in real time using WebSocket. Boards can be shared by QR code or embedded in websites and apps with an iframe, and custom columns let organizers display multiple KPIs alongside scores. The service lists native integrations with HubSpot and Zendesk, with Google Sheets marked beta. Its Sheets sync maps columns to participant names and scores and reflects edits on the leaderboard. Webhook connections are described for Salesforce, Pipedrive, Zapier, and Make. A REST API accepts JSON POST requests authenticated with a bearer token and is available on the free plan. Basic is free and includes up to two leaderboards, real-time updates, themes, custom columns, embeds, and CSV and Excel export. Premium costs $8.99 a month and supports up to 20 leaderboards; Enterprise costs $89 a month and supports up to 200. Listed uses include sales contests, support teams, classroom quizzes, trivia, sporting events, tournaments, and fitness challenges. BoardQ is available on web and via API; no mobile app is listed.
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution. It brings together forecasting, scheduling, performance and coaching tools, interaction recording, quality functions and reporting. Forecasting can look up to two years ahead and use more than 25 machine-learning-trained models. Scheduling supports automated shift allocation, flexible work rules, adjustments and publishing. Agents can use Genesys Tempo on smartphones to view schedules, request time off and manage their time. Performance tools include recognition, skill-gap insights, scorecards, leaderboards and contests. The suite can record interactions across channels, generate Voice of the Customer insights and automate evaluations. A reporting hub brings together interaction, agent-performance and journey data. Genesys lists WEM as an add-on for Cloud CX 1 and CX 2, and as included with CX 3 and CX 4. The listed starting price is $75/user/mo (annual); separate plan listings show £28 or £42 per named user per year. It is intended for agents, supervisors, planners and managers.