Boei vs Crisp
Boei
boei.helpCrisp
crisp.chatSide by side
| Figure | Boei | Crisp |
|---|---|---|
| Price from | $19/mo | $45/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 5 |
| Spec score · SMS Chatbot Software | 9.2 (#1) | 9.2 (#2) |
| AI training | The system can learn from websites, PDFs, documents, FAQs, product catalogs, support history and custom instructions. | Crisp can train AI using website content, PDFs, knowledge-base articles, conversations and private snippets. |
| API | The REST API uses OpenAPI 3.0, Bearer API keys, JSON responses and a stated limit of 60 requests per minute per key. | The REST API provides access and control over Crisp data such as conversations and contacts. |
| Encryption | Boei states that data uses TLS in transit and AES encryption at rest, with no non-TLS connection option. | Crisp says all public network channels are encrypted using TLS with forward secrecy and HTTP Strict Transport Security. |
| Founded | Boei says it began in 2020. | 2015 |
| Headquarters | Utrecht, Netherlands | Nantes, France |
| Integrations | Official integrations include HubSpot, Mailchimp, Google Analytics, Facebook Pixel, Missive, Zapier, Make, n8n and webhooks. | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. |
| Product | Boei is an AI customer conversation platform with chatbot, live chat, shared inbox, CRM and 50+ contact channels. | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. |
| Security | The security page describes TLS connections, AES encryption at rest, daily primary database backups, and backups retained for up to 60 days. | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. |
Plans
Boei
- Starter$25 a month
- Growth$69 a month
- Business$179 a month
- Starter$228 a year
- Starter annual$228 a year
- Scale$309 a month
- Growth$588 a year
- Growth annual$588 a year
- Business$1,548 a year
- Business annual$1,548 a year
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Boei
Boei is an AI customer conversation platform combining chatbot, live chat, shared inbox, CRM and more than 50 contact channels. Its agent can answer questions, qualify leads, prepare quotes, book appointments, update CRMs, trigger workflows and send follow-ups. Training inputs include websites, documents, knowledge bases, product and pricing data, support ticket history, instructions and Q&A. The same agent can work across website chat, WhatsApp and email with shared conversation history; the maker says it speaks 95+ languages. Teams can automate actions, require approval for sensitive steps, or take over a conversation with context and an audit trail. Listed integrations include CRM, support, email marketing, calendar and website platforms, as well as webhooks. API access and webhooks are included in Growth, Business and Scale. The seven-day trial unlocks all features without a credit card, after which accounts become read-only unless upgraded. Starter is listed at $19 a year, billed at $228/yr. Boei says customer data is hosted in the EU/EEA, with production servers and backups in Germany.
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.