BookStack vs Zendesk Guide
BookStack
bookstackapp.com
Zendesk Guide
zendesk.comSide by side
| Figure | BookStack | Zendesk Guide |
|---|---|---|
| Price from | £37.50/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 10 |
| Spec score · HR Knowledge Base Software | 9.0 (#2) | 8.5 (#10) |
| Spec score · Knowledge base software | 8.9 (#8) | 9.2 (#3) |
| Publishing audience | both | both |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
BookStack
- BookStack self-hostedFree
- Community SupportFree
- Professional Support Plan£450 a year
- Enterprise Support Plan£4,500 a year
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
BookStack
BookStack is a free, open-source platform for organizing and storing information on a self-hosted instance. It organizes content into Books, Chapters and Pages, with a WYSIWYG editor and an optional Markdown editor with live preview. Search works within a book or across books, chapters and pages, and users can link directly to paragraphs. The editor includes diagrams.net drawing capability. Authentication supports OIDC, SAML2 and LDAP, as well as social-based secondary authentication options. Built-in multi-factor authentication can be enforced by role and uses TOTP and static backup codes. Content exports include contained HTML, PDF, plain text, Markdown and Portable ZIP. The project describes a growing REST API for automation and importing content. The MIT-licensed software has no cost to download and install. Setup requires PHP 8.2 or newer, MySQL 8.0 or MariaDB 10.6 or newer, Git, Composer 2.2 or newer and a PHP-compatible web server. BookStack does not currently support shared PHP hosting. Community support is free but does not assure a response, support or resolution; paid support plans are also listed.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.