boost.ai vs Capacity
boost.ai
boost.aiCapacity
capacity.comSide by side
| Figure | boost.ai | Capacity |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Customer Service Automation Software | 7.7 (#9) | 8.4 (#1) |
| Spec score · AI Customer Service Agents | 7.7 (#22) | 8.5 (#3) |
| Spec score · Conversational AI Platforms | 7.7 (#27) | 8.4 (#11) |
| Spec score · Chatbot Builders | 7.7 (#173) | 8.5 (#54) |
| Free plan | No | No |
| Headquarters | A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway. | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. |
| Human handoff | Agents can hand conversations to human staff with the conversation context and transcript. | Yes |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. |
| Product | boost.ai is a no-code conversational AI platform for automating customer service and internal support. | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.