boost.ai vs Cognigy
boost.ai
boost.aiCognigy
cognigy.comSide by side
| Figure | boost.ai | Cognigy |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Genesys AppFoundry Marketplace | 7.7 (#6) | 7.7 (#7) |
| Spec score · AI Agents for Customer Support Software | 7.8 (#9) | 7.9 (#7) |
| Spec score · Customer Service Automation Software | 7.7 (#9) | 7.8 (#8) |
| Spec score · Enterprise AI Chatbots Software | 7.7 (#9) | 7.8 (#8) |
| Spec score · AI Customer Service Agents | 7.7 (#22) | 7.8 (#16) |
| Spec score · Voicebot Software | 7.7 (#14) | 7.8 (#11) |
| Spec score · AI Voice Agents | 7.8 (#17) | 7.9 (#14) |
| Spec score · Conversational Chatbots Software | 7.8 (#15) | 7.7 (#17) |
| Spec score · Conversational AI Platforms | 7.7 (#27) | 7.8 (#23) |
| Spec score · Chatbot Builders | 7.7 (#173) | 7.9 (#137) |
| Company history | boost.ai says it was founded in Norway in 2016. | Cognigy says it was founded in Düsseldorf, Germany, in 2016 by Philipp Heltewig and Sascha Poggemann. |
| Headquarters | A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway. | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. |
| Human handoff | Agents can hand conversations to human staff with the conversation context and transcript. | Yes |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. |
| Purpose | boost.ai provides a conversational AI platform for automating customer service and internal support. | Cognigy.AI is an enterprise agentic AI platform for customer service, designed to build and orchestrate AI agents for contact centers. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. |
Plans
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.