boost.ai vs Decagon
boost.ai
boost.ai
Decagon
decagon.aiSide by side
| Figure | boost.ai | Decagon |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 0 |
| Spec score · AI Agents for Customer Support Software | 7.8 (#9) | 7.4 (#15) |
| Spec score · Customer Service Automation Software | 7.7 (#9) | 7.3 (#12) |
| Spec score · Enterprise AI Chatbots Software | 7.7 (#9) | 7.3 (#12) |
| Spec score · Customer Service Voicebots | 7.7 (#11) | 7.4 (#18) |
| Spec score · AI Customer Service Agents | 7.7 (#22) | 7.3 (#33) |
| Headquarters | A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway. | Decagon’s privacy policy lists a San Francisco, California mailing address. |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. |
| Intended customers | The company presents the platform for enterprises in regulated industries, including financial services, insurance, telecom, and the public sector. | Decagon describes its platform as enabling leading enterprises to deploy AI agents across customer channels. |
| Product | boost.ai is a no-code conversational AI platform for automating customer service and internal support. | Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. |
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.