bot9 vs Desku AI Chatbot Builder
bot9
bot9.ai
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | bot9 | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $199/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Chatbot Builders | 7.7 (#182) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | Bot9 offers real-time analytics about customer behavior and customer details for training the bot. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The site lists Crisp, Discord, Freshdesk, Intercom, Messenger, Shopify, Slack, Zendesk, and WhatsApp integrations. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Languages | Bot9 says its bot can understand over 150 languages. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Security | The Enterprise plan lists advanced admin permissions, SAML sign-on (SSO), and custom data retention. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Paid from | 199 | 39 |
| Support | The pricing comparison lists email and live chat support; it also lists an account manager, with a dash in one plan column. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Training | Bots can be trained with website links, files, or manually written content, and the site says training data is unlimited. | The builder accepts FAQs, documents, URLs and question-and-answer entries as chatbot training material. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.