Botmaker vs Spoki
Botmaker
botmaker.com
Spoki
spoki.comSide by side
| Figure | Botmaker | Spoki |
|---|---|---|
| Price from | $149/mo | €39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · WhatsApp Marketing Software | 8.4 (#13) | 8.9 (#10) |
| Channels | The listed channels include WhatsApp, Instagram, Facebook Messenger, Slack, Teams, Telegram, Webchat, and Apple Messages for Business. | Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email. |
| Integrations | Botmaker lists native integrations with CRM, ERP, payment systems, ecommerce, and customers' own APIs. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Product | Botmaker describes its platform as a way to build autonomous AI agents for customer conversations and workflows. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Security | Botmaker says it is certified and works under ISO 27001, complies with European and Brazilian data protection laws, and monitors traffic with DDoS defenses and application defenses against SQL injection and XSS. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | Standard, Scale, and Pro list chat, platform, and email support; Enterprise lists personalized attention. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
Plans
Botmaker
- Standard$149 a month
- Scale$249 a month
- Pro$499 a month
- Standard$149 a month
- Scale$249 a month
- Pro$499 a month
- EnterprisePriced on request
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.