Botsonic vs Desku AI Chatbot Builder
Botsonic
botsonic.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Botsonic | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $16/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Chatbot Builders | 8.5 (#60) | 9.1 (#10) |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Knowledge-base answers | Yes | Yes |
| Languages | Botsonic says it supports customer experiences in over 50 languages. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Paid from | 16 | 39 |
| Support | The Enterprise plan includes priority support and offers an optional dedicated Slack channel for direct support. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
Plans
Botsonic
- Starter$16 a month
- Professional$41 a month
- Advanced$249 a month
- EnterprisePriced on request
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.