Breeze vs IT Glue

Breeze is an open-source remote monitoring and management platform with an AI operator for investigating, fixing and documenting fleet issues. Its configurable four-tier risk engine can allow routine actions automatically, hold sensitive ones for approval and block others. The platform includes device management, remote access, patching, scripts, monitoring, automation, tickets, quotes, billing and invoicing. The agent is a single Go binary for Linux, macOS and Windows. Its MCP server connects fleet tools to clients including Claude Desktop, Claude Code, Cursor, Windsurf and ChatGPT. Integration categories include communications, PSA or ticketing, and monitoring; documentation names Slack and Teams. Security controls listed include MFA, role-based and scoped access, hashed API keys and tokens, and AES-256-GCM encryption for secrets at rest. Breeze says its SOC 2 examination is in progress and does not call the product SOC 2 compliant before a report is issued. The self-hosted Community plan is free with unlimited devices. Cloud Starter costs $20 a year for up to 3 devices; Cloud costs $99 a month for up to 250 devices. Breeze is built by LanternOps, LLC.

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.