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SPECIFICTION
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IT Glue

itglue.com

From $29/mo WebiOSAndroidAPIBrowser extension
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Spec score 8.1 #8 of 29 in Managed Service Provider Software

What it is

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.

Spec sheet

Purpose
IT Glue is a structured IT documentation platform for IT service providers and IT teams.Read 29 Sep 2026 · itglue.com
Free plan
NoRead 20 Sep 2026 · itglue.com
Integrations
IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations.Read 29 Sep 2026 · itglue.com
Support
All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses.Read 29 Sep 2026 · itglue.com
Headquarters
Vancouver, British Columbia, CanadaRead 28 Sep 2026 · itglue.com
Founded
2013Read 28 Sep 2026 · itglue.com
Automation
IT Glue describes AI-powered automation that captures clicks and keystrokes to generate step-by-step SOPs.Read 29 Sep 2026 · itglue.com
Documentation
The platform organizes IT information in a structured documentation framework and links related items through relationship mapping.Read 29 Sep 2026 · itglue.com
Hosting
IT Glue is offered as SaaS, and the pricing page says there is no on-premises version.Read 29 Sep 2026 · itglue.com
Integration examples
The maker lists ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365 among its integrations.Read 29 Sep 2026 · itglue.com
Mobile
The iOS and Android app lets users view and edit passwords and view configurations, locations, contacts, and flexible assets.Read 29 Sep 2026 · itglue.com
Password encryption
The security page says IT Glue passwords use AES-256 encryption and Vault items use client-side AES-256-GCM encryption with a user-specific passphrase.Read 29 Sep 2026 · itglue.com
Password management
Its password management includes an integrated vault, immutable audit trail, version control, and rollback.Read 29 Sep 2026 · itglue.com
Plan pricing and billing
The listed per-user monthly prices are based on a 36-month term, while the FAQ says the credit card is billed monthly in USD.Read 29 Sep 2026 · itglue.com
Security compliance
IT Glue states that it complies with SOC 2 Type II and enforces multifactor authentication on all accounts.Read 29 Sep 2026 · itglue.com
SSO support
YesRead 20 Sep 2026 · itglue.com

Plans and prices

Basic $29 a month Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 1 integration · one-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation Read 29 Sep 2026 · itglue.com
Select $38 a month Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 2 integrations · two-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation Read 29 Sep 2026 · itglue.com
Enterprise $44 a month Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. 5-user minimum · 1–4 user options available for $49–102/user · unlimited integrations · two-way PSA/CRM sync · unlimited organizations and documentation Read 29 Sep 2026 · itglue.com

Every IT Glue plan and price →

Strong points and limits

Strong points

  • Structured documentation with relationship mapping
  • Integrated vault with immutable audit trail
  • More than 60 native integrations
  • Public API for custom integrations
  • SOC 2 Type II compliance and multifactor authentication

Limits

  • No on-premises version
  • Five-user minimum on listed plans
  • One-time onboarding fee applies
  • Pricing uses a 36-month term

Who it suits

IT service providers and internal IT teams needing connected documentation, password controls, integrations, and runbooks may suit IT Glue. It also fits organizations using web, mobile, API, or extension access.

Verdict

IT Glue brings documentation, password management, automation, and broad integrations into one SaaS platform. Its minimum user count, onboarding fee, and long listed term are important purchasing constraints.

Where Specifiction places it

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