IT Glue vs ManageEngine ServiceDesk Plus

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.

ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.