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ITarian Remote Desktop

itarian.com

Free plan WindowsmacOSiOSAndroid
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Spec score 8.3 #7 of 29 in Managed Service Provider Software

What it is

ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.

Spec sheet

Purpose
ITarian Remote Desktop lets technicians securely connect to customer devices, troubleshoot issues and take remote control from a centralized platform.Read 8 Oct 2026 · itarian.com
Intended users
ITarian says its platform is built for managed service providers delivering IT services across multiple customers.Read 8 Oct 2026 · itarian.com
Free plan
YesRead 20 Sep 2026 · itarian.com
Integrations
The product page describes linking remote access work with ITarian service requests and service records; it does not name a third-party integration there.Read 8 Oct 2026 · itarian.com
Mobile apps
YesRead 20 Sep 2026 · itarian.com
Security
ITarian describes remote sessions as using session confirmation, encrypted connections, authentication and session controls.Read 8 Oct 2026 · itarian.com
Headquarters
Bloomfield, New Jersey, United StatesRead 28 Sep 2026 · itarian.com
Access mode
bothRead 20 Sep 2026 · itarian.com
Access modes
It supports attended connections when a user is present and unattended access to managed devices.Read 8 Oct 2026 · itarian.com
Connection behavior
For a connection, the remote user must approve the request, and the session password is valid only for that session.Read 8 Oct 2026 · help.itarian.com
Endpoint requirement
The remote access guide says ITarian must also be installed on each endpoint to be managed.Read 8 Oct 2026 · help.itarian.com
File transfer
Users can upload and download files between the technician’s computer and a remote endpoint during a session.Read 8 Oct 2026 · itarian.com
Protocol
ITarian describes Remote Access as a peer-to-peer tool using the secure RTP protocol to connect to managed endpoints.Read 8 Oct 2026 · help.itarian.com
Remote tools
Technicians can manage files, processes, services and command-line operations on remote endpoints.Read 8 Oct 2026 · itarian.com
Screen support
The product supports real-time screen control, multiple monitors and switching between displays.Read 8 Oct 2026 · itarian.com
Service workflow
The product page describes connecting remote sessions to service requests, tickets, troubleshooting and resolution records in a service workflow.Read 8 Oct 2026 · itarian.com
Session recording
YesRead 20 Sep 2026 · itarian.com
Supported platforms
Windows,macOS,iOS,AndroidRead 20 Sep 2026 · itarian.com

Plans and prices

Free Remote Desktop Free Unlimited administrators · free remote access Read 8 Oct 2026 · itarian.com

Every ITarian Remote Desktop plan and price →

Strong points and limits

Strong points

  • Supports attended connections and unattended endpoint access
  • Includes file transfer and remote process, service and command-line management
  • Supports multiple monitors and display switching
  • Free plan includes unlimited administrators
  • Available on Windows, macOS, iOS and Android

Limits

  • ITarian must be installed on each managed endpoint
  • Remote user approval is required for each connection
  • Session password is valid only for that session

Who it suits

ITarian Remote Desktop suits managed service providers and technicians who support customer devices. It is also suited to teams that link remote work with ITarian service requests and records.

Verdict

ITarian Remote Desktop combines remote control with service workflow records and tools for endpoint management. Account for endpoint installation and user approval requirements when planning access.

Where Specifiction places it

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