Checkmk vs ITarian Remote Desktop

Checkmk monitors cloud, hybrid, and data center infrastructure, including containers and networks. For web, mail, and database servers, it combines more than 2,000 smart checks with automatic discovery and network mapping. Monitoring can use native agents for Windows, Linux, and other systems, agentless SNMP and TCP/UDP checks, or API-based checks over HTTP/XML, SSH, or TELNET. Cloud coverage includes AWS, Azure, and Google Cloud Platform, with automatic component detection and Quick Setup. One instance can monitor thousands of servers, while distributed monitoring supports horizontal scaling. Community includes more than 2,000 integrations and is intended for smaller environments, scaling to approximately 100 hosts. The software can run on customer hardware or virtualized infrastructure, with Linux distribution packages, Docker, and a Virtual Appliance. The Community plan is free forever and includes community support. The pricing note lists paid plans from €190/mo (annual) and a 30-day trial. Other listed plan prices use USD: Pro is $275 a month, Cloud is $290 a month, and Ultimate is $400 a month. Platforms include API, Linux, macOS, self-hosted, web, and Windows.

ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.