Breeze vs ManageEngine ServiceDesk Plus
Breeze
breezermm.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Breeze | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | $1.67/mo | $10/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 7 | 9 |
| Spec score · Managed Service Provider Software | 9.4 (#1) | 8.8 (#4) |
| Integrations | Documented integrations include PSA, communication, monitoring, QuickBooks Online, Pax8, TD SYNNEX and UniFi. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Licence | The repository identifies Breeze as free software under the AGPL-3.0 licence. | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. |
| Public API | A REST API is documented with JWT authentication, scoped partner service-principal keys and cursor-paginated export endpoints. | The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection. |
| Security controls | Published architecture documents describe TLS, HSTS, JWT, MFA, RBAC, PostgreSQL tenant isolation, rate limiting and structured audit logs. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
| What it does | Breeze combines remote monitoring and management, PSA workflows and a governed AI operator for endpoint fleets. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
Breeze
- CommunityFree
- Cloud Starter$20 a year
- Cloud$99 a month
- Support Standard$2,000 a year
- Support Priority$6,000 a year
- EnterprisePriced on request
- Managed AI OpsPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Breeze
Breeze is an open-source remote monitoring and management platform with an AI operator for investigating, fixing and documenting fleet issues. Its configurable four-tier risk engine can allow routine actions automatically, hold sensitive ones for approval and block others. The platform includes device management, remote access, patching, scripts, monitoring, automation, tickets, quotes, billing and invoicing. The agent is a single Go binary for Linux, macOS and Windows. Its MCP server connects fleet tools to clients including Claude Desktop, Claude Code, Cursor, Windsurf and ChatGPT. Integration categories include communications, PSA or ticketing, and monitoring; documentation names Slack and Teams. Security controls listed include MFA, role-based and scoped access, hashed API keys and tokens, and AES-256-GCM encryption for secrets at rest. Breeze says its SOC 2 examination is in progress and does not call the product SOC 2 compliant before a report is issued. The self-hosted Community plan is free with unlimited devices. Cloud Starter costs $20 a year for up to 3 devices; Cloud costs $99 a month for up to 250 devices. Breeze is built by LanternOps, LLC.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.