BrightLocal Reputation Manager vs ReputationStacker
BrightLocal Reputation Manager
brightlocal.com
ReputationStacker
reputationstacker.comSide by side
| Figure | BrightLocal Reputation Manager | ReputationStacker |
|---|---|---|
| Price from | $41/mo | $5.25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Local Marketing Software | 8.5 (#3) | 8.2 (#9) |
| Spec score · Online Reputation Management Software | 8.4 (#17) | 8.3 (#19) |
| Founded | 2009 | The maker says it built the first version of ReputationStacker in 2016. |
| Free plan | No | No |
| Review monitoring | The product brings reviews into one place, sends new-review notifications, provides reports, and offers real-time negative-feedback alerts for reviews on 80+ niche sites. | It monitors reviews across more than 100 platforms, including Google, Facebook, Healthgrades, Avvo, TripAdvisor, and Zillow. |
| Review requests | Users can invite customers to review through branded email, SMS, QR codes, and in-store campaigns. | The system sends customers single-question surveys by email and text, directs them to selected review sites, and sends automatic reminders. |
| Review widgets | Users can embed reviews on their websites without coding and customize the widget layout. | Yes |
| Support | BrightLocal describes its support as human and expert, with a global team available around the clock. | Listed plan support ranges from within 48 hours on Lite to within 24 hours on Standard and priority same-day support on Professional. |
Plans
BrightLocal Reputation Manager
- Grow$65 a month
- Track$41 a month
- Manage$54 a month
ReputationStacker
- Lite$79 a month
- Standard$99 a month
- Professional$124 a month
- Lite$63 a year
- Standard$79 a year
- Professional$99 a year
- EnterprisePriced on request
In their own words
BrightLocal Reputation Manager
BrightLocal Reputation Manager helps businesses collect, monitor, answer, and display customer reviews. It gathers reviews from more than 80 sites, including Google, Facebook, Yelp, Trustpilot, TripAdvisor, OpenTable, Yellow Pages, BBB.org, Foursquare, and industry-specific platforms. Users receive new-review notifications, reports, and real-time alerts about negative feedback. Review invitations can go out through branded email, SMS, QR codes, or in-store campaigns, with automation available. Users can answer Google and Facebook reviews in BrightLocal; for other sites, it provides a link to the listing. Dashboard AI assistance can draft replies, and customizable review widgets can be added to websites without coding. The Grow plan covers one location and includes monitoring, responses, requests by email, SMS and in-store campaigns, and a website widget. It costs $65 a month billed monthly, or $584 USD billed annually ($49 / mo). The paid service has no free plan, but offers a 14-day full-access trial without a credit card. SMS requests use credits, and in-app replies to Google and Facebook reviews are limited to 350 characters.
ReputationStacker
ReputationStacker is a paid web and API service that automates review requests, collects customer feedback, and brings reviews into one dashboard. It sends single-question surveys by email and text, directs customers to selected review sites, and issues reminders. Monitoring covers Google, Facebook, Healthgrades, Avvo, TripAdvisor, Zillow, and more than 100 other platforms, with alerts. Google and Facebook accounts can be connected for dashboard responses. AI can learn from previous replies and draft responses in a business voice for approval or automatic posting. Surveys collect a 0–10 Net Promoter Score and optional comments. Analytics include feedback, sentiment, location, and AI Insights for recurring themes and changes. Zapier connects it with thousands of apps, and an API supports custom connections. A 14-day trial is offered, with no free plan.