Broadly Reputation vs HiFiveStar
Broadly Reputation
broadly.com
HiFiveStar
hifivestar.comSide by side
| Figure | Broadly Reputation | HiFiveStar |
|---|---|---|
| Price from | $79/mo | $28/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 13 |
| Spec score · Review Generation Software | 8.3 (#8) | 8.8 (#2) |
| Spec score · Review Management Software | 7.8 (#98) | 8.9 (#14) |
| Headquarters | Boca Raton, Florida, United States | Sheridan, Wyoming, United States |
| Integrations | Broadly says it can build custom integrations with partners’ business systems to automate review requests after services are complete. | Google and Facebook can be connected through login, while other platforms can be connected by entering a page link; HiFiveStar imports the most recent reviews from those platforms. |
| Purpose | Reputation AI helps businesses collect more reviews, respond faster, and understand customer feedback from one place. | HiFiveStar is review-management software for local businesses that helps collect reviews, respond to feedback and showcase testimonials. |
| Request channels | email_and_sms | multichannel |
| Review requests | Broadly says businesses can automatically request reviews by text or email after a job or appointment. | The homepage says businesses can send review invitations by text or email and collect feedback through review links and QR codes. |
| AI response assistance | Yes | Yes |
| Review sources | Google,Facebook,Yelp,and other popular sites | The inbox supports Google, Yelp, TripAdvisor, and more review sites |
| Security | Broadly says it uses commercially reasonable technical, administrative, and organizational measures to protect personal information. | HiFiveStar says every connection uses HTTPS/TLS encryption and that its pages include Content-Security-Policy, clickjacking, MIME-sniffing and permissions-policy protections. |
| Paid from | 79 | Plans start at $0 per month |
| Support | Broadly says it provides support by phone, email, and chat, with a dedicated account team for each customer. | The FAQ says its team aims to respond to support requests within one business day. |
Plans
Broadly Reputation
- Standard$79 a month
- Pro$89 a month
- PremiumPriced on request
HiFiveStar
- Forever FreeFree
- Core$28 a month
- Pro$85 a month
- Growth$139 a month
- Business$197 a month
- Enterprise$399 a month
- Unlimited$749 a month
- Core$336 a year
- Pro$1,020 a year
- Growth$1,668 a year
In their own words
Broadly Reputation
Broadly Reputation helps businesses collect reviews, respond to them, and follow customer feedback from one place. Businesses can automatically request reviews by text or email after a job or appointment, and monitoring alerts help track review activity. Its AI Reputation Specialist generates responses to Google and Facebook reviews, flagging sensitive replies for approval before posting. Standard includes review management on Google and Facebook for $79 a month; Pro costs $89 a month and adds AI-generated responses. Premium automates review requests and responses, with price not listed. Broadly also highlights Social Media Manager, Local SEO, and Web Chat. Social Media Manager consolidates content for Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn. Local SEO updates business information across more than 40 listings, including Google, Facebook, Amazon Alexa, Foursquare, Yellow Pages, MapQuest, Siri, and CitySearch. The service is available on Android, iOS, and web. Broadly describes its audience as local businesses, including home services, auto services, dental, legal, and pet services.
HiFiveStar
HiFiveStar is web-based review-management software for local businesses. It brings reviews from Google, Yelp, Facebook, TripAdvisor, and more than 40 other sites into one inbox, with email or phone alerts for new reviews. The service can draft replies in the reviewer's language for users to review, edit, and post. Businesses can also display selected reviews in website widgets. Review invitations can be sent by email, text, and WhatsApp on Core and higher plans. The Forever Free plan supports one location and one user; Core costs $28 a month billed annually. Higher plans allow more locations and users, and Pro and higher plans list automation integrations including Stripe, Shopify, Zapier, and Make. The pricing page offers monthly and yearly views, says yearly billing saves up to 28%, and says plans have no contracts and can be canceled anytime. HiFiveStar says connections use HTTPS/TLS encryption and that it processes personal data under EU GDPR, with a Data Processing Addendum for customers. It also states that formal audits and certifications are not yet in place.