bruKNOW vs Desku AI Chatbot Builder
bruKNOW
bruknow.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | bruKNOW | Desku AI Chatbot Builder |
|---|---|---|
| Price from | 28 BRL/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Chatbot Builders | 8.8 (#25) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Live agents can take over bot conversations and see the conversation history and captured variables. | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The email service supports Gmail, Outlook, SendGrid, or custom SMTP; voice calls are powered by Twilio and SMS is provided via LabsMobile. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Product | bruKNOW describes itself as a no-code platform for building AI chatbots and automating customer conversations across WhatsApp, Instagram, Messenger, and Telegram, with sales pipeline management. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Support | The site advertises basic support on Startup, advanced support on Pro, and professional support on Enterprise; it also says demo requests receive a response in less than 24 hours. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.