BT Cloud Voice vs Placetel

BT Cloud Voice

Figure	BT Cloud Voice	Placetel
Price from	£10.52/mo	€690/mo
Free plan	—	—
Free trial	—	Yes
Open source	—	—
Web	Yes	Yes
Windows	Yes	Yes
macOS	Yes	Yes
iOS	Yes	Yes
Android	Yes	Yes
API	—	Yes
Plans published	3	3
Spec score · Unified Communications as a Service	8.5 (#8)	8.5 (#9)
Spec score · Business Phone Systems	8.3 (#60)	9.0 (#13)
Auto attendant	Yes	Yes
Business numbers	local	multiple
Calling features	Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.	The phone system offers more than 150 features, including time-based routing, group calls, IVR, voicemail, and electronic fax.
Call routing	advanced	custom
Company history	BT says its roots trace to the Electric Telegraph Company, founded in 1846.	Placetel says its story began in 2007 and that its cloud phone system launched in 2008.
Desktop and mobile apps	Yes	Yes
Free plan	No	No
Security and privacy	BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.	Placetel states that personal data is processed under the GDPR and German BDSG, and identifies protection of telecommunications secrecy as a priority.
Support	BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.	Essentials includes email ticket support, Business includes personal phone and email support, and Enterprise includes premium support with a VIP hotline.

BT Cloud Voice has no write-up on Specifiction yet; its figures are above.

Placetel has no write-up on Specifiction yet; its figures are above.