BT Cloud Voice
business.bt.com
Spec sheet
- Free plan
- NoRead 22 Sep 2026 · business.bt.com
- Support
- BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.Read 11 Oct 2026 · business.bt.com
- Auto attendant
- YesRead 22 Sep 2026 · business.bt.com
- Business fit
- BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features.Read 11 Oct 2026 · business.bt.com
- Business numbers
- localRead 22 Sep 2026 · business.bt.com
- Call analytics
- Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee.Read 11 Oct 2026 · business.bt.com
- Call packages
- Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls.Read 11 Oct 2026 · business.bt.com
- Call routing
- advancedRead 22 Sep 2026 · business.bt.com
- Calling
- The service places calls over the internet and lets teams make and receive calls from different locations.Read 11 Oct 2026 · business.bt.com
- Calling features
- Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.Read 11 Oct 2026 · business.bt.com
- Company history
- BT says its roots trace to the Electric Telegraph Company, founded in 1846.Read 11 Oct 2026 · bt.com
- CRM integration
- Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it.Read 11 Oct 2026 · business.bt.com
- Desktop and mobile apps
- YesRead 22 Sep 2026 · business.bt.com
- Devices
- Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used.Read 11 Oct 2026 · business.bt.com
- Internet requirements
- A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line.Read 11 Oct 2026 · business.bt.com
- Microsoft Teams integration
- Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service.Read 11 Oct 2026 · business.bt.com
- Security and privacy
- BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.Read 11 Oct 2026 · business.bt.com
- Webex collaboration
- Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards.Read 11 Oct 2026 · business.bt.com
- What it is
- BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs.Read 11 Oct 2026 · business.bt.com
Plans and prices
Basic £10.52 a month per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT online portal · automatic call routing · call transfers · ring multiple phones with one number Read 11 Oct 2026 · business.bt.com
Connect £13.74 a month per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Basic features · voicemail to inbox · Call Director · voice and video conferencing Read 11 Oct 2026 · business.bt.com
Collaborate £20.09 a month per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Connect features · audio meetings · personal meeting rooms · optional call recording and analytics Read 11 Oct 2026 · business.bt.com
Where Specifiction places it
- Unified Communications as a Service#8 of 278.5
- Business Phone Systems#60 of 1678.3
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