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Tech riderRev. 11 Oct 2026

BT Cloud Voice

Ch 697.7of 174Business Phone Systems
  1. 1Runs onAndroid, iOS, Mac, Web, Windows
  2. 2Costspaid from £10.52/mo
  3. 3Business numberslocal
  4. 4Auto attendantYes
  5. 5Call routingadvanced
  6. 6Desktop and mobile appsYes
6 lines stated Written from the maker's own pages: business.bt.com
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The BT Cloud Voice homepage

Overview

BT Cloud Voice is ranked #69 of 174 in business phone systems on Specifiction. It runs on Android, iOS, macOS, Web, Windows. There is no free plan. Paid plans start at £10.52/mo.

BT Cloud Voice plans and pricing

All plans
Basic £10.52/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT online portal · automatic call routing · call transfers · ring multiple phones with one number business.bt.com · 11 Oct 2026
Connect £13.74/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Basic features · voicemail to inbox · Call Director · voice and video conferencing business.bt.com · 11 Oct 2026
Collaborate £20.09/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Connect features · audio meetings · personal meeting rooms · optional call recording and analytics business.bt.com · 11 Oct 2026

Compared on business phone systems

Free plan
Nobusiness.bt.com
Business numbers
localbusiness.bt.com
Auto attendant
Yesbusiness.bt.com
Call routing
advancedbusiness.bt.com
Desktop and mobile apps
Yesbusiness.bt.com

Facts

What it is
BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs.business.bt.com · 11 Oct 2026
Calling
The service places calls over the internet and lets teams make and receive calls from different locations.business.bt.com · 11 Oct 2026
Calling features
Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.business.bt.com · 11 Oct 2026
Call packages
Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls.business.bt.com · 11 Oct 2026
Call analytics
Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee.business.bt.com · 11 Oct 2026
Devices
Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used.business.bt.com · 11 Oct 2026
Internet requirements
A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line.business.bt.com · 11 Oct 2026
Webex collaboration
Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards.business.bt.com · 11 Oct 2026
Microsoft Teams integration
Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service.business.bt.com · 11 Oct 2026
CRM integration
Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it.business.bt.com · 11 Oct 2026
Security and privacy
BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.business.bt.com · 11 Oct 2026
Support
BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.business.bt.com · 11 Oct 2026
Business fit
BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features.business.bt.com · 11 Oct 2026
Company history
BT says its roots trace to the Electric Telegraph Company, founded in 1846.bt.com · 11 Oct 2026

Best BT Cloud Voice alternatives

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All accessCh 01 Microsoft Teams Free planAndroidiOS from $0.33/mo9.4 All accessCh 02 Vodia PBX Free trialAndroidAPI 9.0 All accessCh 03 VitalPBX Free planFree trialAndroid from $100/mo9.0 All accessCh 04 3CX Free planWebWindows from $25/mo8.9 All accessCh 05 Talkroute Free trialAndroidiOS 8.9 All accessCh 06 Zoom Phone Free trialAndroidiOS from $1.33/mo8.8

Where it ranks on Specifiction

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