Dialpad Connect
dialpad.com
What it is
Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.
Spec sheet
- Free plan
- NoRead 21 Sep 2026 · dialpad.com
- Integrations
- Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot.Read 12 Oct 2026 · dialpad.com
- Security
- Dialpad says VoIP calls and in-transit web requests use TLS encryption, and application data at rest uses AES 256-bit encryption on Google Cloud Platform.Read 12 Oct 2026 · dialpad.com
- Compliance
- Dialpad states it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls including retention policies and data subject access requests.Read 12 Oct 2026 · dialpad.com
- Headquarters
- San Ramon, California, USARead 19 Oct 2026 · dialpad.com
- Founded
- 2011Read 19 Oct 2026 · dialpad.com
- Company
- Dialpad describes its mission as transforming how businesses understand and act on customer conversations.Read 12 Oct 2026 · dialpad.com
- Access controls
- Dialpad supports role-based permissions and SAML and SCIM access-management integrations.Read 12 Oct 2026 · dialpad.com
- AI call notes
- Its built-in AI provides call transcripts, highlights key moments, and creates action-item checklists.Read 12 Oct 2026 · dialpad.com
- Apps
- Dialpad provides downloads for iOS, Android, Windows, and Mac, and says the service also works in a browser.Read 12 Oct 2026 · dialpad.com
- Auto attendant
- YesRead 21 Sep 2026 · dialpad.com
- Business numbers
- multipleRead 21 Sep 2026 · dialpad.com
- Business phone system
- Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices.Read 12 Oct 2026 · dialpad.com
- Call routing
- customRead 21 Sep 2026 · dialpad.com
- Cloud setup
- Dialpad says users can provision lines and add global teams without complex infrastructure.Read 12 Oct 2026 · dialpad.com
- Desktop and mobile apps
- YesRead 21 Sep 2026 · dialpad.com
- Voicemail transcription
- YesRead 21 Sep 2026 · dialpad.com
Plans and prices
Standard $15 a month billed annually Unlimited calls, chats, and meetings · Built-in messaging · Real-time transcripts and call summaries Read 19 Sep 2026 · dialpad.com
Standard Priced on request Calling, messaging, meetings, and business phone features · One local virtual phone number per user Read 21 Sep 2026 · dialpad.com
Pro $25 a month billed annually Advanced integrations · 24/7 customer support · Multi-office management Read 19 Sep 2026 · dialpad.com
Enterprise Priced on request Custom pricing · SSO · Unlimited office locations Read 19 Sep 2026 · dialpad.com
Pro Priced on request Additional local or international virtual numbers · Advanced business communications features Read 21 Sep 2026 · dialpad.com
Enterprise Priced on request Custom pricing for larger businesses and more complex requirements Read 21 Sep 2026 · dialpad.com
Standard $15 a month user/month Unlimited calls · AI-powered meetings · built-in messaging · real-time transcripts and call summaries Read 12 Oct 2026 · dialpad.com
Pro $25 a month user/month Standard features · key CRM integrations · 24/7 customer support Read 12 Oct 2026 · dialpad.com
Enterprise Priced on request Contact us for pricing 99.9% uptime · SSO · user access controls · unlimited office locations Read 12 Oct 2026 · dialpad.com
Strong points and limits
Strong points
- Works across Android, iOS, macOS, Windows, and web
- Includes custom call routing and an auto attendant
- AI creates call transcripts and action-item checklists
- Supports role-based permissions, SAML, and SCIM
- Offers a 14-day trial
Limits
- No free plan
Who it suits
Dialpad Connect suits businesses that need calls, messaging, and meetings across desktop, mobile, and browser, with call routing and transcription. Its listed integrations and access-management options may suit teams using connected business systems.
Verdict
Dialpad Connect combines business calling with messaging, meetings, routing, and AI-generated call notes.
Where Specifiction places it
- Business Phone Systems#17 of 1678.8
- Unified Communications Software#4 of 288.7
- Unified Communications as a Service#4 of 278.7
- Telephony Software#8 of 298.7
- Cloud Communication Platform#12 of 308.6
