Dialpad Connect vs Nextiva
Dialpad Connect
dialpad.comNextiva
nextiva.comSide by side
| Figure | Dialpad Connect | Nextiva |
|---|---|---|
| Price from | $15/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 9 | 8 |
| Spec score · Business Phone Systems | 8.8 (#17) | 9.3 (#2) |
| Spec score · Unified Communications Software | 8.7 (#4) | 8.8 (#3) |
| Spec score · Unified Communications as a Service | 8.7 (#4) | 8.9 (#2) |
| Spec score · Telephony Software | 8.7 (#8) | 9.0 (#3) |
| Spec score · Cloud Communication Platform | 8.6 (#12) | 8.8 (#8) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | San Ramon, California, USA | Scottsdale, Arizona, United States |
| Integrations | Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Security | Dialpad says VoIP calls and in-transit web requests use TLS encryption, and application data at rest uses AES 256-bit encryption on Google Cloud Platform. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Voicemail transcription | Yes | Yes |
Plans
Dialpad Connect
- Standard$15 a month
- StandardPriced on request
- Pro$25 a month
- EnterprisePriced on request
- ProPriced on request
- EnterprisePriced on request
- Standard$15 a month
- Pro$25 a month
- EnterprisePriced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Dialpad Connect
Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.