BT Cloud Voice vs Nextiva
BT Cloud Voice
business.bt.comNextiva
nextiva.comSide by side
| Figure | BT Cloud Voice | Nextiva |
|---|---|---|
| Price from | £10.52/mo | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 8 |
| Spec score · Unified Communications as a Service | 8.5 (#8) | 8.9 (#2) |
| Spec score · Business Phone Systems | 8.3 (#60) | 9.3 (#2) |
| Auto attendant | Yes | Yes |
| Business numbers | local | multiple |
| Call routing | advanced | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Support | BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
BT Cloud Voice
- Basic£10.52 a month
- Connect£13.74 a month
- Collaborate£20.09 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
BT Cloud Voice
BT Cloud Voice has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.